What to do if your app has been disabled for a Google Play policy violation


Hello. My name is Catherine and I’m a specialist
within the publisher support team. Today, we will be
looking at the connection between the Google Play Store
policies and your AdMob account. We will also cover how to
solve a Google Play policy violation. In order to use AdMob, publishers must
comply with the Google Play policies. The Google Play policy team has the right to disable your apps if they are
found to violate Google Play policies. We’ll include a link to details of the Google Play policies
in the video description box. So, if your apps are found to be
in violation of Google Play policies, they will be removed from the
Google Play Store and ad serving on AdMob will also be disabled automatically. Please note, if you receive a
violation notice from AdMob policy team about ads disabled for
the Google Play policies, you should fix the issue with
the Google Play policies first. For details on the Google Play
violation, you’ll need to review the email notification that the
Google Play policy team sent to you. If you miss this email, try searching your inbox for emails from
[email protected] Once you have identified and
fixed the Google Play Store violation, you must initiate the appeals process by sending an appeal form
to the Google Play policy team first. We have included a link to this appeal
form in the description box of this video. Please note that email replies
back to the original notification will not be reviewed
by the Google Play team. Only when the Google Play
policy team confirms to you that they have reinstated your app
and it is now live on the Play Store, should you then file an
appeal to the AdMob policy team. You can also find this appeal
form linked in our description box. Please ensure to fill in accurate
information regarding publisher ID, app ID, and issue ID, which is included in the violation
email you would have received. The AdMob policy team will usually review
your app within seven business days and decide whether or not
to re-enable your ad serving. I hope this information helps you to better understand the connection
between Google Play policy and AdMob policy and directs you
to the correct appeals process. Please let us know in the comments
if this video has been helpful. Thank you.

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